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FAQ


LAUNCHES

Q: How do I find out about the next PAT McGRATH LABS product launch or restock?
A: Pat announces all of her launches in her newsletter and on social media, so please subscribe and follow her @patmcgrathreal on Instagram, Twitter, or Facebook to find out first.

ORDERS

Q: Can I update my order after it's been placed?
A: Once an order is submitted and confirmed, changes cannot be made. Please be sure to verify all pertinent information before finalizing your order.

Pat McGrath Labs systems fulfill orders at a rapid pace and it is not possible to edit an order or change order information after it has been submitted. We are unable to cancel an order once it's been placed. Kindly email customercare@patmcgrath.com as we will be happy to assist with the return process once the order is received. 

PAYMENT

Q: What forms of payment do you accept?
A: Visa, MasterCard, American Express, JCB, Discover, Diners Club, and PayPal.

PRODUCT

Q: Are PAT McGRATH LABS products cruelty-free?
A: Pat McGrath Labs does not test our products or ingredients on animals.

Q: Where can I find more information about your products?
A: Please contact customercare@patmcgrath.com for more information about each product.

DISCOUNTS

Q: Does PAT McGRATH LABS offer a professional discount?
A: Because of limited quantities, PAT McGRATH LABS does not offer professional discounts at this time.

RETURNS

Q: What is your return policy?
A: We will accept returns on items that are purchased via www.patmcgrath.com unopened and unused within 30 days of purchase date for a refund. Please contact customercare@patmcgrath.com with your order number, reason for return and return tracking number. Send your product + the packing slip with the courier of your choice (excluding US Postal Service) to the following address:

Radial
Attn: Pat McGrath Labs
200 Richards Run,
Burlington NJ 08016

Please note: any shipping fees associated with purchases and returns are the responsibility of the customer and will not be refunded. Pat McGrath Labs is not responsible for any shipping fees or lost returns. Upon receipt of goods, please allow for 10-15 business days before your refund is issued.

 

 

SHIPPING & HANDLING

Q: Will you ship to a PO Box?
A: At this time, our courier is unable to ship to PO boxes.

Q: How long will it take for my item to arrive?
A: Please allow for an additional 24 to 48 hours processing time for all shipping methods (including 2nd Day Air) before your item ships. Once your order is processed, a tracking email will be sent to the email address provided. We ship via the following carriers:
UPS Ground: 5-7 business days
UPS 2nd Day Air: 2 business days
DHL International: 4-7 business days *(see below)

*INTERNATIONAL SHIPMENTS

Q: What is the transit time for international shipments?
A: The transit time for International Orders can vary significantly compared to domestic shipments. Please be advised that it will typically take 2 - 3 business days to process an international order including the preparation of customs forms, and between 4 - 7 business days for it to arrive to you after it has been shipped. Additionally, your country's Customs Authority has the right to hold your package for any reason, for 1 - 30 days of receipt. Should this delay occur, Pat McGrath Labs does not have the authority or ability to make any changes to or expedite your order. Please feel free to contact your customs authority for more information.

Q: Who is responsible for international customs fees?
A: International Customers please note that you will be responsible for any and all customs fees, taxes, tariffs or duties levied by your government. Please be aware that these fees will usually be collected by the shipping agency upon delivery. Please note that we are unable to fulfill any request to declare your package for any value other than the total value paid at check out.

Q: Where does PAT McGRATH LABS ship to?
A: We ship across the US and to most countries internationally.

Below is a list of countries that we are currently unable to ship to.

Angola, Algeria, Argentina, Burkina Faso, Burundi, Central African Republic, Chad, Chile, The Democratic Republic of the Congo, Côte d'Ivoire, Equatorial Guinea, Gabon, Gambia, Islamic Republic of Iran, Democratic People's Republic of Korea, Liberia, Malaysia, Mali, Mayotte, Myanmar, Niger, Peru, Rwanda, Saint Helena, Saint Pierre and Miquelon, Sierra Leone, Somalia, Syria, Togo, Tokelau, Turkey, Uganda, Uruguay, Venezuela, Vietnam, and Yemen.

CONTACT INFORMATION

PAT McGRATH LABS CUSTOMER CARE
customercare@patmcgrath.com

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